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IT Consulting & Managed Services

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We at Teknologix International pride ourselves in our professionalism and unmatched quality of service. We are currently providing managed services to a number of Australian organizations with our joint collaboration with Pebble IT Solutions Pty Ltd, Australia. Recently, we started providing services to a government agency in Kingdom of Saudi Arabia.

 Over years, we have build a proven support methodology and provide stringent service levels of 15 minutes guaranteed response time and commencement of issue resolution. Our Remote support & services uses tools to proactive monitor your  systems & databases

to ensure your IT services are highly available & to resolve issues before they compromise performance or result in expensive down time.

Our offerings are tailored to your requirements and can provide your business with as much or as little administration as you require. Whether it is augmenting your staffs skills or managing your systems completely, you can be assured of our top level of service by the SLA in our contract.

Teknologix International offers following main streams of managed I.T services:

  • Unix Support and Services – Both as first & second level for major Unix Flavors ( RHEL, Oracle Enterprise Linux, HP-UX, AIX ). This includes troubleshooting, installation, upgrades, configuration, setup reviews & operation activities. 

  • Storage Support and Managed Services Includes  work on  Enterprise backup applications ( HP Data Protector) , Enterprise Storage Solutions, HP Storage Works &  EMC.

  • Database support and services includes monitoring and alerting, installation & configuration, remote support & oracle technical support, Problem diagnostics and resolution, Performance tuning and advanced configuration.

  • 24 / 7 / 365 Support Service Desk

  • Backup Assurance and Recovery

  • Performance Tuning

  • Patches and service packs

  • Major Upgrades

  • Emergency Support.

  • Managing advanced technologies.

 

Our offerings fall into 4 categories:

 

manage

MANAGE

  • Monitoring/Alerting
  • Reporting
  • Support Service Desk
  • Backup / Restore
  • Maintain Services
  • Patch Management

monitor

MONITOR

  • Monitoring/Alerting
  • Reporting
  • Support Service Desk

optimize

OPTIMISE

  • Monitoring/Alerting
  • Reporting
  • Support Service Desk
  • Backup / Restore
  • Maintain Services
  • Patch Management
  • Major Upgrades
  • Performance Tuning
  • Manage advanced technologies
  • Application management
 
projects1

PROJECTS
  • Support On Demand
  • Health Checks
  • Performance Tuning
  • Major Upgrades
  • Transition Services
  • High Availability
  • System / Database stabilisation
  • Technology migrations
  • Application Performance Tuning

 

Why Outsource Managed Services with Teknologix?
  • Knowledge – We have extensive breadth of systems knowledge
  • Technology – Advanced monitoring tools are utilised to monitor your systems
  • Potential cost reductions in the region of 25-50% compared with in house support
  • Cost control and transparency – Pay for only what you need and use
  • Proactive and Responsive– Detect potential issues before they become an expensive problem
  • Unmatched Experience and Advice – Proven experts on hand when you need them
  • Reliability – 24/7 active monitoring, you can depend on Teknologix & Pebble IT
  • Regular Reporting and feedback – We keep you completely informed
  • Monthly account and system review meetings
  • Performance based Service Level Agreement (SLA) guarantee from 15mins for mission critical systems
Thursday the 13th. Copyright Teknologix International Pvt Ltd Office No 221 Divine Mega II , New Airport Road Lahore, Pakistan